Right to refuse services and returns

In accordance with EU legislation, consumers have the right to cancel an online purchase within 14 days. However, special rules apply to 3D modeling and printing services.

General Provisions

• Standard right: In the usual order, the consumer has the right to terminate the contract within 14 days without providing reasons.
• Notification period: The period for refusing expires 14 days after the contract is concluded or the goods are received.
• Method of notification: To exercise your right to withdraw, you must notify us at cordisbe@gmail.com before the specified deadline.

Exceptions (Important for 3D services)

• Individual orders: According to Article VI.53 of the Code of Economic Law of Belgium, the right of withdrawal does NOT apply to goods manufactured according to individual specifications of the customer.
• 3D-printing: Once the process of printing the product according to your specifications has started, the right to cancel is voided, as the product becomes unique and cannot be resold.
• Digital content: When ordering a 3D model (file), the right of withdrawal is lost at the moment the download or sending of the file to your email begins.

Order of actions in case of cancellation

• Before starting work: If work on your order (modeling or preparation for printing) has not yet begun, we will issue a full refund.
• Refund: The refund will be made using the same method that was used for payment, within 14 days from the date of approval of the cancellation.
• Marriage and defects: The above exceptions do not apply to cases of manufacturing defects. If a part has defects, we guarantee to remake it or refund the money.

These rules help us maintain high quality in individual production and protect the interests of both parties.